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Frequently Asked Questions

Questions:
1) How do I go about starting the challenge coin design and ordering process?
2) What is the minimum order quantity?
3) What file formats are accepted for images?
4) Do you accept faxes for coin reference images and ideas?
5) What metal plating options do you offer for your coins?
6) What are your coins made from?
7) Are you able to manufacture coins in different shapes?
8) What payment methods do you accept?
9) What are the shipping costs for my order?
10) Do you ship to APO/FPO addresses?
11) How long does it take before I receive my coins?
12) Why are my coins, destined for an APO address, being shipped via UPS to Winter Park, FL?
13) Do I have to pay for a mold fee for a reorder?
14) Can I use one side of a coin's mold from another order for a new order?
15) How long is my mold kept on hand for reorders?


Answers:
1) How do I go about starting the challenge coin design and ordering process?

The design and ordering process is relatively simple and it starts with you providing us, via email, your coin ideas, reference images, etc. We then take your information that you provided and create a digital mock up (which we call a proof) that we email to you for your review. Along with this proof we will include a price quote. Please note that to create a price quote we require the quantity to be ordered and desired size.

2) What is the minimum order quantity?

The minimum order is 50 coins.

3) What file formats are accepted for images?

We prefer images to be in .EPS or .AI formats, if possible. Otherwise, we accept .JPG, .GIF, .PNG, .PPT, .DOC, .PDF, .BMP, .TIFF and .PSD. We are not able to work with .CDR or .PUB file types.

4) Do you accept faxes for coin reference images and ideas?

We recommend that you do not fax us images for reference as faxes come through black and white only. An option in lieu of faxes would be to scan in your ideas and email them to us.

5) What metal plating options do you offer for your coins?

We offer gold, silver and copper platings standard with our orders. For an extra charge, we can antique those standard finishes to give an aged look to your coins. Antique finishes also help greatly when your design is mostly metal (die struck) as the darker recessed areas provide a greater contrast for text and fine lines.

6) What are your coins made from?

Our coins are made from brass metal if they are round. If the coins are a special shape, the material is a zinc alloy.

7) Are you able to manufacture coins in different shapes?

We can manufacture your coins in most any shape. They do not have to be circular, as traditional coins are. Our galleries have some examples of unique shapes.

8) What payment methods do you accept?

We accept all major credit cards (including government purchasing cards), checks and contracts/purchase orders from federal organizations only.

9) What are the shipping costs for my order?

We offer free UPS Air Shipping to all physical addresses in the 48 contiguous states only. Please let your sales person know of your desired delivery address, if outside the contiguous 48 states, so they may get you a quote on your shipping costs.

10) Do you ship to APO/FPO addresses?

We do ship to APO/FPO addresses at an extra cost. Please supply your sales person with your address so a quote can be made for the shipping.

11) How long does it take before I receive my coins?

If your coin is shipping to the United States, your typical turn around time is 7-10 business days for manufacturing and 2 business days for shipment transit. All other destinations' delivery times differ.

12) Why are my coins, destined for an APO address, being shipped via UPS to Winter Park, FL?

When you request us to ship to an APO/FPO address, we have to first ship the order from our factory in China to our office here in Florida. This is because our shipping company, UPS, does not deliver directly to APO/FPO/PO Boxes. When we receive your coins, we repackage them and send them via USPS to you.

13) Do I have to pay for a mold fee for a reorder?

You do not pay for a mold fee again on a reorder.

14) Can I use one side of a coin's mold from another order for a new order?

Unfortunately we are not able to transfer sides from other coin orders to a new one.

15) How long is my mold kept on hand for reorders?

We keep your coin's mold for a period of 3 years.
Every order of custom coins includes:
  • FREE artwork and design w/ unlimited revisions
  • FREE full-color proof delivered via email
  • FREE Colors - up to 7 colors at no additional charge
  • FREE Shipping - delivered via UPS or FedEx air service
  • FAST Production - ready to ship in 10 days or less
Resources: Contact Us Today:

Phone: 1-800-667-5931
Fax: 1-800-662-9227
Email: info@allaboutchallengecoins.com

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